FOR RESIDENTS

Please report property-management related emergencies or concerns to:

WinnResidential
617-442-8472
nuestracomunidad@winnco.com

Online rent payments

If you would like to make your next month’s rent payment online using an electronic check:

If you do not have an account:

  1. Go to livenuestra.com
  2. Click on the “Residents” tab on the top right hand side of the home page.
  3. Click “get started” under “create an account.”
  4. Fill out your enrollment information. Please enter your full name, email address, and birth date.
  5. Continue the enrollment process on the next pages.
  6. Once you have finished enrolling, you will be logged into your account. Click “make a payment” and follow the instructions.

If you already have an account:

  1. Go to livenuestra.com
  2. Click on the “Residents” tab on the top right hand side of the home page.
  3. Log in.
  4. Click “make a payment” and follow the instructions.

If you would like to schedule a recurring payment:

  1. Go to livenuestra.com
  2. Click on the “Residents” tab on the top right hand side of the home page.
  3. Log in.
  4. Click “schedule a recurring payment.”
  5. Then click “add a recurring payment” and follow the instructions. When you set up a recurring payment, your payment amount is automatically withdrawn from your bank account on the same day each month. Recurring payments may only be set up for the 1st through the 5th of the month.